First world problems to complain about but would love to have available what I was told would be available after driving a couple of hours and paying for it. I would go back but will call ahead to make sure I have a room. I went to relax and utilize the amenities of the hotel (pool, spa, etc) but was stuck walking around the casino for five hours. The manager, Shaun, was very nice to speak with the next day and refunded my room. They said that they would email me when my room was ready but by 10 PM I still had not received an email and had to go wait in line for 30 minutes to get my room. I understand that there are staff shortages all over but do not understand why they had 19 floors of a hotel open if they cannot get them clean. When I arrived at 4:45 PM they said a room was not available and they could not give me an idea of when one would be clean. ![]() I made a reservation online for a check in time at 5 PM. The only reason it’s not a better review is it took five hours for me to get a hotel room and I was never notified about it. The hotel and the casino are very nice and very clean.
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